When it comes to airline travel, service not size, matters. That's the point of this story from USAToday. It's no surprise that Southwest, JetBlue and Frontier top the list in customer satisfaction. The "Big" carriers like US Airways, United, Delta and American are at the bottom. Deservedly so. Old planes, cranky crews and money gouging.
I wasn't surprised. My wife and daughter recently flew Southwest and when I met them at baggage claim they raved about the customer experience. Certainly no charge for bags and the quick and efficient boarding process helped, but for them the flight itself was fun.
Southwest is known for often times humorous pre-flight announcements. I mean, how can you be serious when demonstrating to people how the seat belt works? Insert and click. It ain't brain surgery so why treat it as such?
During climb-out after takeoff the cabin crew started tossing snacks down the aisle. Passengers were urged to grab, share or pass further down the aisle.
When they taxied up to the gate, one cabin attendant kept passengers posted as to how close they were getting. "We're almost there....just a little bit more....just inches away...." then when the familiar "Ding" tone came when they were at the gate this announcement:
"GET OUT!"
The next time you're at baggage claim, take a moment to listen if anyone is talking about the actual in-flight experience with enthusiasm. They're likely Southwest passengers.
Another thing that makes Southwest stand out is they make a profit year-in and year-out. There are lots of reasons for that, not the least of which is they're a well-managed airline. They fly the same type of aircraft fleet-wide, have mastered efficiency and marketing and most of all they understand the most basic of business principles: Good Customer Service.
What a concept. You are now free to move about the country.
Brian Olson
Conversation Starters LLC
"We start the conversations about you"
Showing posts with label American People. Show all posts
Showing posts with label American People. Show all posts
Thursday, September 16, 2010
Thursday, September 9, 2010
Some "Fresh" air in 2010 Campaign
Let me start out by saying none of the below is in anyway meant to endorse any particular candidate. You're all smart enough to make your own decisions.
We've all seen/heard political attack ads, highly produced with a stern announcer accusing the opposition of, well, pure evil. Sometimes it's the candidate's campaigns themselves, often times various groups with positive sounding names with messages that are anything but.
It's why I'm encouraged by a couple of campaigns where things are decidly opposite of the traditional political wisdom that attack, attack, attack is the way to run a campaign.
In the Colorado 6th Congressional District, Democrat John Flerlage is running against incumbant Republican Mike Coffman. Both are Marines. I've had the opportunity to listen to, and ask questions of both at forums sponsored by the South Metro Denver Chamber of Commerce. In both cases, neither even mentioned the other's name. They simply laid out their agendas and answered often tough but fair questions. They talked about issues important to everyone in the audience and offered their ideas and solutions.
If anyone knows about attacking, it's Marines. But in this case, civility is the rule. I applaud both Coffman and Flerlage for thinking about what's best for me and my family, instead of attacking each other.
Meanwhile, Denver Mayor and Democrat John Hickenlooper is running for Governor. He has one ad which makes fun of attack ads. In the spots he says that everytime he sees or hears one he feels like taking a shower. Which in the ad, he promptly does, over and over again.
Funny and to the point. Good for him.
The political process in our country, to be blunt, stinks. If ever there was a time for civility, a need for the best interests of the American People, it's now. Candidates that spend more time talking about what's best for America, and not throwing mud, just might get elected.
It's worth a try.
Brian Olson
Conversation Starters LLC
"We start the conversation about you"
We've all seen/heard political attack ads, highly produced with a stern announcer accusing the opposition of, well, pure evil. Sometimes it's the candidate's campaigns themselves, often times various groups with positive sounding names with messages that are anything but.
It's why I'm encouraged by a couple of campaigns where things are decidly opposite of the traditional political wisdom that attack, attack, attack is the way to run a campaign.
In the Colorado 6th Congressional District, Democrat John Flerlage is running against incumbant Republican Mike Coffman. Both are Marines. I've had the opportunity to listen to, and ask questions of both at forums sponsored by the South Metro Denver Chamber of Commerce. In both cases, neither even mentioned the other's name. They simply laid out their agendas and answered often tough but fair questions. They talked about issues important to everyone in the audience and offered their ideas and solutions.
If anyone knows about attacking, it's Marines. But in this case, civility is the rule. I applaud both Coffman and Flerlage for thinking about what's best for me and my family, instead of attacking each other.
Meanwhile, Denver Mayor and Democrat John Hickenlooper is running for Governor. He has one ad which makes fun of attack ads. In the spots he says that everytime he sees or hears one he feels like taking a shower. Which in the ad, he promptly does, over and over again.
Funny and to the point. Good for him.
The political process in our country, to be blunt, stinks. If ever there was a time for civility, a need for the best interests of the American People, it's now. Candidates that spend more time talking about what's best for America, and not throwing mud, just might get elected.
It's worth a try.
Brian Olson
Conversation Starters LLC
"We start the conversation about you"
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