This morning a friend and colleague had to cancel a morning meeting. He had a good excuse. A client needed his skills and expertise to deal with not the best of news.
A couple of weeks ago, another colleague had to drop everything to deal with a simply horrific event impacting her client.
It's called "Crisis Management." You can't anticipate a crisis, they arrive on their own schedule. But you can prepare. When I was a field producer for an affiliate group of 126 television stations, I had to be ready to leave on a story on a moments notice, head to the airport and wait for a call to let me know where I was going and on what flight. When I got to the scene, we started to ask the "Who, what, where, when and why" questions. Sometimes there was a person to answer those questions. Often times not. When there was, in too many cases the people we were talking to were unprepared.
Bad things happen to good people and organizations. That you can't control. What you can control is how you deal with them.
How you react can impact you positively, or in too many cases negatively. The latter happens when you're not prepared.
Crisis management is just one of the things we do at Conversation Starters. Take a cue from the Boy Scouts and "Be prepared." Better to have a plan and not need it, then need a plan and not have it.
A couple of weeks ago, another colleague had to drop everything to deal with a simply horrific event impacting her client.
It's called "Crisis Management." You can't anticipate a crisis, they arrive on their own schedule. But you can prepare. When I was a field producer for an affiliate group of 126 television stations, I had to be ready to leave on a story on a moments notice, head to the airport and wait for a call to let me know where I was going and on what flight. When I got to the scene, we started to ask the "Who, what, where, when and why" questions. Sometimes there was a person to answer those questions. Often times not. When there was, in too many cases the people we were talking to were unprepared.
Bad things happen to good people and organizations. That you can't control. What you can control is how you deal with them.
How you react can impact you positively, or in too many cases negatively. The latter happens when you're not prepared.
Crisis management is just one of the things we do at Conversation Starters. Take a cue from the Boy Scouts and "Be prepared." Better to have a plan and not need it, then need a plan and not have it.
Brian Olson
Conversation Starters LLC
"We start the conversation about you"
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